1. Introduction

iConsult ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, and profile information when you create an account
• Travel Preferences: Destination searches, travel dates, preferences, and interests
• Call Information: Phone numbers you provide for outbound calls through our Call For Me feature
• Communication Data: Messages, feedback, and support inquiries
• Payment Information: Billing address and payment method details (processed securely by third-party providers)

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
• Location Data: General location information based on IP address (with your consent for precise location)
• Cookies and Similar Technologies: Tracking pixels, web beacons, and similar technologies
• Call Recordings: Audio recordings of calls made through our Call For Me feature (with consent)

2.3 Third-Party Information

We may receive information about you from third parties, including:

• Google (if you use Google OAuth for authentication)
• Twilio (call metadata and recordings)
• Weather and travel data providers
• Business partners and service providers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our Service
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Responding to your inquiries and customer support requests
• Analyzing usage patterns to enhance user experience
• Detecting and preventing fraudulent activities
• Complying with legal obligations
• Personalizing content and recommendations

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our Service
• Business Partners: Companies we partner with for travel services and recommendations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (right to be forgotten)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect Service functionality.

8. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information promptly.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Service, you consent to such transfers.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service constitutes your acceptance of the updated Privacy Policy.