Privacy Policy

Welcome to iConsult AI Travel Agents ("iConsult", "we", "our", or "us"). This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use our website, mobile applications, AI assistants, voice agents, and related services.

Our services are operated from Botswana, and we are committed to complying with the Botswana Data Protection Act, 2024 and any regulations issued by the Information and Data Protection Commission (IDPC).

1. Who we are

Data Controller: Colleagues' Artificial Intelligence PTY Limited, operating as iConsult AI Travel Agents.

• Website: https://iconsulttravelagents.com
• Email: privacy@iconsulttravelagents.com
• Telephone: +267 73 420 611
• Country: Botswana

If required under Botswana law, our registration number with the Information and Data Protection Commission will be published here once issued.

2. Information we collect

Account information

• Name
• Email address
• Password (stored as a secure hash)
• Profile information

Travel information

Information you search for, including:

• Destinations
• Flights
• Hotels
• Car rentals
• Wildlife parks
• Heritage sites
• Activities
• Bookings

AI conversations

When using our AI assistants, we collect:

• Chat messages
• Prompts
• Responses
• AI-generated itineraries
• Saved conversations

Voice calls

When using our AI Voice Agent:

• Voice audio is transmitted securely for speech recognition and voice synthesis.
• Voice transcripts may be stored so you can access previous conversations.

Technical information

• IP address
• Browser type
• Device information
• Operating system
• Date and time of access
• Error logs

3. Why we process your information

We process personal information to:

• Create and manage your account
• Provide AI travel assistance
• Generate itineraries
• Process bookings
• Connect travellers with tourism businesses
• Facilitate AI voice and video communications
• Improve our services
• Detect fraud
• Maintain system security
• Comply with Botswana law

4. Legal basis for processing

Where required under Botswana's Data Protection Act, we process personal information based on your consent, performance of a contract, compliance with legal obligations, or our legitimate interests, provided they do not override your rights and freedoms.

5. Third-party service providers

We use trusted third-party providers to deliver our services. These may include:

• Supabase (authentication and database)
• Google Maps Platform
• ElevenLabs (voice processing)
• AI model providers (such as Google Gemini and other supported models)
• Weather service providers
• Secure cloud hosting providers

These providers only process personal information as necessary to provide services on our behalf and must implement appropriate security safeguards.

6. International transfers

Some of our service providers may process information outside Botswana. Where personal information is transferred internationally, we will implement appropriate safeguards to ensure that your information remains protected in accordance with Botswana's Data Protection Act.

7. Data retention

We retain information only for as long as necessary. Typical retention periods include:

• Account information until the account is deleted
• Chat history until deleted by the user
• Voice transcripts until deleted by the user
• Security logs for up to 30 days unless longer retention is required by law

8. Your rights

Subject to Botswana law, you may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict certain processing
• Object to processing where applicable
• Withdraw consent where processing is based on consent

Requests can be sent to privacy@iconsulttravelagents.com.

9. Children's privacy

Our services are not intended for children under the age permitted by Botswana law without appropriate parental or guardian consent. If we become aware that personal information has been collected unlawfully from a child, we will delete it promptly.

10. Security

We implement appropriate technical and organisational measures to protect your information, including:

• HTTPS encryption
• Encrypted data transmission
• Password hashing
• Secure authentication
• Access controls
• Security monitoring
• Regular system updates

While we strive to protect your information, no online service can guarantee absolute security.

11. Cookies

We use only cookies that are necessary to operate our services securely and efficiently. If we introduce optional analytics or marketing cookies in the future, we will request your consent where required by law. See our Cookie & Storage Policy for details.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be published on this page, together with the updated effective date.

13. Contact us

If you have questions about this Privacy Policy or how we process your personal information, please contact iConsult AI Travel Agents:

• Website: https://iconsulttravelagents.com
• Email: privacy@iconsulttravelagents.com
• Telephone: +267 73 420 611
• Country: Botswana

If you are dissatisfied with our response, you may lodge a complaint with the Information and Data Protection Commission (IDPC) in Botswana.